What to look for in analytics of automated business processes?

Running business robots and automating processes means a great advantage over your competition.

Similarly, you want to know the data from your website, the traffic, conversions, visitors flow and interest, you should have a complex view of your processes and workflows knowing key financial and operational data that matter to your business.

What to look for in real-time process analytic tools:

1. Financial dashboards – KPI’s calculated with accuracy per individual process run will provide a detailed and exact financial evaluation of real benefits achieved by process automation. A user-friendly, yet sophisticated financial module of the analytics tool, will save you a lot of trouble later.
2. Real-time operational monitoring – when your software robots are working, it's all nice to watch. But... when automated tasks do not get completed, it can mean a severe loss for your business and reputation. One of the features you will appreciate is a notification centre with custom alerts. You should know immediately if anything happens. And that could be achieving a business target, reaching a critical value, decrease in operations, or a complete outage of your process.
3. Compatible multiplatform solution – a single platform analytic tool will allow you to monitor a small part of your business process. But remember all the apps you actually use to complete specific tasks in a process. To receive a complete view of your business, you should be able to analyze and monitor all applications in the process.
4. Implementation costs - to code or not to code? The technical difficulty of implementation will define the total cost of your business process analytics. Pre-defined dashboards, reports and connectors will save you a lot of time and money.
5. Management reports – with business process analytics, you are not looking for in-depth technical insight. What you need is business intelligence, data that matter to your business. They should be available anytime you need through pre-built online dashboards and, of course, automatic management reports sent to your email.